Common Questions and General Information

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Here are some tips and answers that we hope might address your problem or question. However, if you cannot find an answer to your question or what you are looking for please feel free to call us at (800) 420-2337

• What is a baffle?
• How do I straighten a bunched baffle insert?

• What is a Hardside or Wood Frame Waterbed?
• What is a Softside Waterbed or Hybrid Waterbed?
• What is the best method of cleaning my bed?
• How do I fill a waterbed?
• How do I drain a waterbed?
• How do I pack my waterbed for moving?

• What types of leaks are there?
• How do I locate a leak?
• How do I repair a leak?

• What causes odors?
• How do I eliminate a smelly odor?

• What mattress sizes are available? What is a free flow mattress? What is a waveless mattress? What is a single mattress vs. a dual mattress? How do I replace the Cap and/or Insert? What causes Air Bubbles? How do I remove Air Bubbles from my mattress? What can I do about condensation? What is the proper way to store my mattress?
• What causes a mattress to become dry or brittle?

• What is a Temperature Control System? How long does it take the Temperature Control Unit to warm up the waterbed? What temperature should I set the Temperature Control Unit on? Where should I place the heater pad? Why is the light on the waterbed heater flickering? The waterbed heater heats all the time or too much.
• The waterbed heater does not heat enough.